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Museum Reconstruction - Part 8

By: Graham Iddon


June 22, 2017
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Test, test, repeat

I imagine many organizations in Ottawa are thinking that it would be nice if the first of July was just a little farther off—like September, maybe. Sure, we too could benefit from more time before our opening, but the stress of a looming deadline just makes you stronger, right? The Museum is, for all intents and purposes, complete. The last few stragglers among our artifacts are ready for installation and the interactives and digital labels are bulking up with the final software and data in them, so it’s all there, functional and looking fantastic.

Highly digital exhibitions can have all sorts of little problems lurking inside them. These young volunteers helped us test our Decoding E-Money exhibition last year.

For a couple of weeks, now, technicians have been pulling levers, cranking wheels and swiping and tapping every touch panel in the Museum and will continue do so until the doors officially open. All that is well and good, but what about getting a sense of how people who know nothing about the Museum would respond to the interactives and understand the content? How might we do that before they arrive so we can make those little tweaks and adjustments that help to create that “it just works” feeling?

We invited teens from Mother Teresa and Sir Guy Carleton high schools in Ottawa to test our facility.

The first thing you do at our museum is create an alias and a little cartoon character (avatar) to accompany you on your digital journey.

At the end of May we invited students from local schools to come into the Museum and, ready or not, take it for a spin around the block. Twenty teenagers participated, bringing with them a broad range of learning styles and curiosity (or not) in the Bank and economics. They were at the younger end of our primary target audience (15–25) and a predictably difficult demographic to attract to this kind of subject. At the very least, we could rely on their frankness.

Demonstrating the virtuoso tap and swipe skills typical of their generation, students moved quickly through the exhibits.

Some of our testers wanted to know more about the processes behind such interactive stations as this one demonstrating the payments system.

Although most of the hands-on aspects of the Museum were designed for just this sort of audience, it was still amazing to watch how naturally the kids manipulated the touch panels. They seemed to instinctively know when to swipe and tap, whereas duffers like me often had to pause and think it through. It was most interesting, though, to see what captured their attention. We have one unit that is a full-on video game which of course made a hit. But a surprising number of kids found the plumbing-themed interactive that helps to introduce the Bank’s role in maintaining the safe and efficient operation of the key elements of the financial system very absorbing—and quite a few really got caught up in the foreign currency area of the artifact display cases.

The radio frequency ID bracelets were also very popular. This wearable technology carries visitors’ language preferences as well as their aliases and the little cartoon avatars they build before entering the gallery. For the interactives, visitors just have to tap their bracelets on a bright circle to have the unit operate in their chosen (official) language and for many of the stations, visitors’ avatars and aliases will also pop up. Our guests really liked this aspect and wanted to see their little characters showing up wherever they logged in with a bracelet—even in videos alongside the Governor. Something we didn’t see coming: the students didn’t like saying goodbye to their avatars. They wanted some means of taking them home: more food for thought.

One of the hundreds of combinations of details visitors can assemble for their avatars.

Likes and dislikes were explored more deeply at an afternoon de-briefing in the “IdeaSpace,” the Bank’s highly flexible, and very comfortable, meeting and brainstorming centre. Enlarged floorplans of the Museum were tacked on the walls and the students were asked to place sticky notes on features they really liked or those they didn’t, as well as where they encountered problems.

A dozen kids at a time participated in our testing.

students in a lounge-like meeting space

The students were divided into groups and were able to work in separate areas to brainstorm and compare experiences.

There was no shortage of responses and ideas.

All sorts of comments popped up about seating, lighting and sound levels, placements of signage and computer performance. These were the sort of practical things one expects to discover before opening day. What was gratifying was the interest the kids had in learning more about the topics that had been “gamified.” Where they were asked to play a game or adjust levers and wheels, they often wanted more background information on the subject or wanted the interactive’s metaphor more deeply explained. (Interest had been piqued!) Also, for a generation that is more at home with a smartphone than a book, it was interesting to see that they still wanted and expected to see traditional, printed labels beside the artifacts.

This was a very valuable experience for us and we will be doing more such testing sessions in the future. Many of the suggestions we can act upon immediately; some will have to wait for a while—like the one in which students recommended that the inflation control interactive have four levels: beginner, intermediate, expert and insane. We’ll speak to our technology team about that one after opening day.

Turquoise and purple are our new brand colours. Look for them on signage, advertising and even the front doors of the Museum.

Among other events preceding our opening day was our participation in Doors Open Ottawa 2017. Relax, our doors were not actually open on 4 June; Canada Day is still our opening day. However, we took the opportunity to provide people with a virtual look at the Museum.

Our tag line embodies our intention of putting visitors in the centre of their own economic story.

One of our new museum guides provides her chatty spiel to Doors Open visitors in the Bank’s InfoCentre, a newspaper and media resource centre.

The Bank invited the public into its spectacular 12-story atrium, the “Knowledge” information centre and the beautiful 1938 entrance hall with its mulicoloured marble finishes and art deco details. The tour included a stop at the Museum’s kiosk where visitors were given a little introductory chat about the Museum in addition to being shown a video. The video consisted mostly of conceptual images, but they are accurate ones and very good for raising expectations and piquing curiosity. In all, more than 750 people participated in the Bank’s Doors Open event and the Museum got some great news coverage (sorry, English only). On Canada Day, instead of doors open, it will be open doors—nothing virtual about it. Come check us out.

We want to hear from you! Do you have an idea for a blog post you’d like to see?
Content type(s): Blog posts

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The Museum Blog

March 22, 2023

Security is in the bank note

By: Graham Iddon


Collage, photo of wild west street, old bank notes, old counterfeiting brochure.
Security printing is a game of anticipating and responding to criminal threats. Counterfeiting is a game of anticipating and responding to bank note design. This cat and mouse relationship affects every aspect of a bank note.
Content type(s): Blog posts Subject(s): Economics, Financial literacy Grade level(s): Grade 07 / Secondary 1, Grade 08 / Secondary 2, Grade 09 / Secondary 3, Grade 10 / Secondary 4, Grades 11 and 12 / Secondary 5
February 2, 2023

Teaching art with currency

By: Adam Young


From design to final product, bank notes and coins can be used to explore and teach art, media and process.
Content type(s): Blog posts Subject(s): Arts Grade level(s): Grade 05, Grade 06, Grade 07 / Secondary 1, Grade 08 / Secondary 2, Grade 09 / Secondary 3, Grade 10 / Secondary 4, Grades 11 and 12 / Secondary 5
January 20, 2023

New Acquisitions—2022 Edition

By: David Bergeron, Krista Broeckx


It’s a new year—the perfect time to look back at some notable artifacts the Museum added to the National Currency collection from 2022. Each object has a unique story to tell about Canada’s monetary and economic history.
Content type(s): Blog posts
December 6, 2022

Money: it’s a question of trust

By: Graham Iddon


Photo collage, parking meter, old bank notes and an early bank card.
The dollars and cents we use wouldn’t be worth anything to anybody if we didn’t have confidence in it. No matter if it’s gold or digits on a hard drive, public trust is the secret ingredient in a successful currency.
Content type(s): Blog posts Subject(s): Economics
November 14, 2022

The day Winnipeg was invaded

By: David Bergeron


People on the street were randomly stopped and searched, and some were even arrested and imprisoned in an internment camp. Even German marks replaced Canadian currency in circulation—in the form of If Day propaganda notes.
Content type(s): Blog posts Subject(s): History Grade level(s): Grade 10 / Secondary 4, Grades 11 and 12 / Secondary 5
October 18, 2022

Positive notes

By: Krista Broeckx


The imagery on the Bank of Canada’s 1935 note series depicts the country’s rich industrial history.
Content type(s): Blog posts
June 16, 2022

Army bills: Funding the War of 1812

By: David Bergeron, Graham Iddon


In 1812, British North America had no banks and little currency. With the prospect of war drying up supplies of coins, the government of Lower Canada decided to issue legal tender notes called “army bills” to pay for troops and supplies.
Content type(s): Blog posts Subject(s): Economics, History
May 5, 2022

Between tradition and technology

By: Graham Iddon


Collage, man at an easel, paintings of birds and a goose illustration with comments written on it.
What was proposed was a complete about-face from the philosophy behind recent security printing. If photocopiers could easily deal with the colours and designs of the current series, then the next series should be bold and simple.
Content type(s): Blog posts
April 21, 2022

Teaching the green economy

By: Adam Young


From windmills and solar panels to electric cars, signs of the green economy are all around us. Check out our resources for how to teach about the green economy.
Content type(s): Blog posts Subject(s): Business, Economics, Geography, Science, Social studies Grade level(s): Grade 07 / Secondary 1, Grade 08 / Secondary 2, Grade 09 / Secondary 3, Grade 10 / Secondary 4, Grades 11 and 12 / Secondary 5
April 4, 2022

Talk to your kids about money

By: Heather Montgomery


Collage, ceramic pig on background of a bank book and a stamp folder with kids on it.
Introduce important financial skills to your children, and help them plan for their futures with free resources from the Bank of Canada Museum and others.
Content type(s): Blog posts Subject(s): Financial literacy Grade level(s): Early childhood / Kindergarten, Grade 01, Grade 02, Grade 03, Grade 04, Grade 05, Grade 06, Grade 07 / Secondary 1, Grade 08 / Secondary 2, Grade 09 / Secondary 3, Grade 10 / Secondary 4, Grades 11 and 12 / Secondary 5
March 3, 2022

Teaching inflation during the COVID-19 pandemic

By: Heather Montgomery


COVID-19 has had an unprecedented effect on the economy: closing businesses, driving down demand and interrupting supplies. With news stories and popular culture addressing inflation and supply chain issues, now is the perfect time to explain this key economic concept to your high school students.
Content type(s): Blog posts Subject(s): Economics Grade level(s): Grade 09 / Secondary 3, Grade 10 / Secondary 4, Grades 11 and 12 / Secondary 5
February 3, 2022

Queen of the bank notes

By: Graham Iddon


Few of us have ever met her, and it’s likely none of us are even remotely related to her. Yet, Canadians have carried her picture in their wallets for generations now. She’s Queen Elizabeth II and has been our monarch for over 70 years.
Content type(s): Blog posts
December 22, 2021

New acquisitions–2021 edition

By: David Bergeron


The Bank of Canada Museum is responsible for the National Currency Collection, and part of its mandate is to foster and develop that collection. Despite the challenges of collecting during a pandemic, curators at the Bank of Canada Museum have acquired some unique artifacts—including some that document the pandemic itself.
Content type(s): Blog posts
December 2, 2021

The true value of money

By: Graham Iddon


Photo collage, old bank notes and coins, gold nuggets and a computer component.
What is money—when you really stop to think about it? To understand how money works, and what it ultimately represents, we need to strip it down to its very basic function.
Content type(s): Blog posts Subject(s): Economics Grade level(s): Grade 07 / Secondary 1, Grade 08 / Secondary 2, Grade 09 / Secondary 3, Grade 10 / Secondary 4, Grades 11 and 12 / Secondary 5
November 16, 2021

The 1911 silver dollar

By: David Bergeron


In front of a set of coins in a case, two coins, one lead, one silver, each with identical wreaths of maple leaves.
The 1911 silver dollar has a history to match its prestige, and it now has a permanent home in the National Currency Collection of the Bank of Canada Museum.
Content type(s): Blog posts
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